Cassava User Service Agreement  
This User Service Agreement is entered into between you (hereinafter referred to as “you” or “your”)  
and Cassava (as defined below). By accessing, downloading, using or clicking on “I agree” to accept  
any Cassava Services (as defined below) provided by Cassava (as defined below), you agree that you  
have read, understood and accepted all of the terms and conditions stipulated herein (“these Terms”)  
and the Privacy Policy (the “Privacy Policy”) (collectively, the “Agreement”).  
1. Definitions  
1.1. In these Terms:-  
.1.1. “Account” refers to the foundational virtual accounts, including main accounts and  
subaccounts, which are opened by Cassava for Users to record on Cassava their usage  
of Cassava Services, transactions, asset changes and basic information. Cassava  
Accounts serve as the basis for Users to enjoy and exercise their rights on Cassava.  
.1.2. “Cassava” refers to an ecosystem comprising Cassava websites, mobile applications  
and other applications that are, or will be in the future, developed to offer Cassava  
.1.3. “Cassava Services” refer to various services provided to you by Cassava that are  
based on Internet and/or blockchain technologies and offered via Cassava websites,  
mobile applications and other forms (including new ones enabled by future  
technological development).  
.1.4. “Company”, “we”, “our” or “us” refers to all parties that run Cassava, including but  
not limited to legal persons, unincorporated organizations and teams that provide  
Cassava Services and are responsible for such services. Under the Agreement, the  
Company may change or expand as Cassava’s business adjusts, in which case, the  
changed entity shall perform their obligations under these terms with you and provide  
services to you, and such change does not affect your rights and interests under these  
1.1.5. “Crypto-to-crypto Trading” refers to spot transactions in which one digital currency  
is exchanged for another digital currency.  
.1.6. “Digital asset”, “digital currency” and “virtual currency” mean digital assets or  
blockchain tokens which are based on the cryptographic protocol of a computer network  
that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as  
a medium of exchange and/or stored value.  
1.1.7. “Hong Kong” means the Hong Kong Special Administrative Region of the People's  
Republic of China.  
.1.8. “Platform refers to the platform or environment, in whatever form, on which Cassava  
Services are provided, including but not limited to websites, mobile applications and  
other forms (including new ones enabled by future technological development).  
.1.9. “Users refer to all individuals, institutions or organizations that access, download or  
use Cassava or Cassava Services and who meet the criteria and conditions stipulated by  
Cassava including but not limited to be satisfactorily verified under the KYC/AML  
Policy, which may be published and/or updated from time to time at the sole discretion  
of the Company. If there exist other agreements for such entities as developers,  
distributors, market makers, and Digital Currencies exchanges, such agreements shall  
be followed.  
2. General Provisions  
.1. Cassava reserves the right to change or modify these Terms and any other terms contained  
in the Agreement in its discretion at any time. Cassava will effect such changes by updating  
the terms on its website. Any and all modifications or changes to these terms will become  
effective upon publication on the website or release to Users. The continued use of Cassava  
Services by any User shall be deemed as acceptance of the modified agreement and rules.  
You are advised to frequently review these terms to ensure your understanding of the terms  
and conditions that apply to your access to and use of Cassava Services.  
3. Scope of Services  
.1. Subject to the terms and conditions of this Agreement, Cassava offers Users an online  
platform for trading of digital assets. The Platform consists of an automated order matching  
system that matches open orders of Users in respect of digital assets. The digital assets  
traded do not constitute 'security tokens' or digital assets with characteristics of 'securities'  
under applicable securities laws.  
.2. Depending on the User’s place of residence, verification status, compliance with the  
Agreement and any other factors as may be ultimately determined by the Company at its  
sole discretion, the User, or certain Users, may not be able to use all the functions and  
features of Cassava. It is the User’s responsibility to follow those rules and laws in his/her  
place of residence and/or place from which the User accesses Cassava.  
.3. The fact that any certain services, products, features or functions shall not constitute a  
representation or warranty that the same is, or will in the future become, available to any or  
all of the Users or otherwise provided by Cassava. The availability of any services,  
products, features or functions will ultimately be based on what is provided to Users on  
Cassava which may be changed at any time by the Company without prior notification to  
the Users.  
3.4. We further reserve the right and without liability to you to:  
.4.1. update, modify, suspend, disable, terminate or restrict access to any Cassava Services  
or change any features, component or content thereof based on its business  
development plan;  
3.4.2. decline, suspend, cancel, reverse, void or partially execute any trading instruction;  
3.4.3. reverse, cancel, clawback, change any terms or refuse to honour any reward, bonus or  
pay-out for any incentive programmes regardless of your entitlement; or  
3.4.4. take any of the above actions against only specific, but not all, Users.  
.5. You understand and agree that we may engage any third-party service provider or  
subcontractor to perform any or all of the services provided hereunder. We shall not be  
liable for any delay, loss or damage of any kind incurred from any services provided by any  
such third party service provider or subcontractor. All claims in connection with the act of  
any third party service provider or subcontractor shall be brought solely and directly against  
such party and/or its agents.  
.6. Cassava may from time to time announce marketing promotions subject to the terms and  
conditions that may be published in relation to such marketing promotions. Subject to the  
sole discretion and final decision, Users may be eligible to participate in such promotions  
and receive bonuses in digital assets which may be deposited into a User’s Account.  
Cassava reserves the right to vary, extend, terminate and/or cancel such promotions or  
amend the terms and conditions entailed at any time at its sole discretion without prior  
notice. Subject to the applicable terms and conditions, Cassava reserves the right to declare  
such Users ineligible to receive benefits or withdraw or deduct such bonuses or benefits  
already credited to a User’s Account.  
. Account Registration  
.1. Registration  
.1.1. All Users must apply for an Account at before accessing Cassava. When you register  
an Account, you must provide your real name, email address and password, and accept  
the Agreement. You agree to provide complete and accurate information when  
opening a Cassava Account, and agree to timely update any information you provide  
to Cassava to maintain the integrity and accuracy of the information. Each individual  
User (including any User that is an individual, business or legal entity) may maintain  
only one main account at any given time.  
.1.2. The Company may refuse at any time, in its sole discretion, to open a Cassava  
Account for you or otherwise provide any services to any User. The Company also  
reserves the right to suspend or terminate any Cassava Services or to any Users  
.2. Eligibility  
4.2.1. By registering to use an Account, you represent and warrant that (i) as an individual,  
you are at least 18 or are of legal age to form a binding contract under applicable laws;  
ii) as an individual, legal person, or other organization, you have full legal capacity  
and sufficient authorizations to enter into these Terms; (iii) you have not been  
previously suspended or prohibited from using Cassava Services; (iv) you do not  
currently have an Account; (v) you are not prohibited to use Cassava Services under  
any laws applicable to you. If you act as an employee or agent of a legal entity, and  
enter into these Terms on their behalf, you represent and warrant that you have all the  
necessary rights and authorizations to bind such legal entity; (vi) your use of Cassava  
Services will not violate any and all laws and regulations applicable to you, including  
but not limited to regulations on anti-money laundering, anti-corruption, and counter-  
terrorist financing; (vii) you have not been included in any trade embargoes or  
economic sanctions list (such as the United Nations Security Council Sanctions List),  
the list of specially designated nationals maintained by the Office of Foreign Assets  
Control of the U.S. Department of The Treasury, or the denied persons or entity list of  
the U.S. Department of Commerce. We reserve the right to choose markets and  
jurisdictions to conduct business, and may restrict or refuse, in its discretion, the  
provision of Cassava Services in certain countries or regions..  
4.2.2. Cassava reserves the right to change, modify or impose additional restrictions at its  
discretion at any time without giving prior explicit notice to the Users.  
4.3. User Identity Verification  
.3.1. You acknowledge that Cassava may require you to provide personal information and  
other for identity verification in order to provide the full extent of Cassava Services.  
The collection, use and sharing of any such information shall be governed by the  
KYC/AML Policy which may be published and/or updated from time to time.  
5. Deposit and Withdrawal of Digital Assets  
5.1. Deposit  
5.1.1. You may deposit digital assets into your Account with a specified address provided by  
us. You may deposit only specified digital assets that is supported by the Platform,  
which may be updated from time to time at Cassava’s sole discretion.  
.1.2. You agree and acknowledge that Cassava has the right to set deposit limits and decline  
to approve deposits exceeding such limits or if the User fails to provide additional  
information and documentation as may be requested for deposit exceeding a certain  
5.1.3. You represent and warrant that you are, and shall remain at all times, the ultimate and  
effective legal and beneficial owner of any digital assets held by you in your Account.  
.1.4. You agree that any digital assets deposited may be pooled with the digital assets of  
other Users and may not be identifiable as separate and distinct documents of title or  
other electronic records. In case of an irreconcilable shortfall, you may not receive  
your full entitlement and may shore in the shortfall pro rata.  
.1.5. In the event of any deposits into your Account by error, whether by human error or  
system error, Cassava reserves the right to clawback, withdraw or deduct such  
erroneous deposits. You agree to co-operate with Cassava in relation to such  
withdrawals or deductions.  
5.2. Withdrawal  
.2.1. Subject to the terms of this Agreement, you may request withdrawal of your digital  
assets by making a withdrawal instruction through the Platform. Cassava shall credit  
the digital assets available in your account to an address specified in your Account.  
.2.2. You agree and acknowledge that Cassava has the right to set withdrawal limits and  
decline to approve withdrawals in the event withdrawals are made to an address rated  
as ‘High Risk’ by our transaction monitoring team at their sole discretion.  
.2.3. We may at our discretion, withhold your request to withdraw digital assets to you in  
the event that your open positions show notional losses or additional digital assets are  
required to meet any margin requirements on open positions or if you have any  
liability towards us or there is an unresolved dispute between you and the Company.  
.2.4. In the event that your Account is suspended or terminated for any reason in  
accordance with the terms of this Agreement, Cassava shall by notice to give you a  
reasonable period of time to withdraw any assets in your Account. Your failure to  
withdraw all the funds within the specified period of time shall be deemed as your  
forfeiture of any remaining balance in your Account and we shall not be liable for any  
loss or damages incurred therefrom.  
6. Usage Requirements and Restrictions  
.1. You agree not to misuse the Platform or assist anyone else to do so, including but not  
limited to doing or attempting to do any of the following in connection with the Platform  
and Cassava:  
.1.1. use the Platform for market manipulation, regardless of whether prohibited by law;  
.1.2. use the Platform for unlawful or unauthorised purposes;  
.1.3. re-sell or attempt to benefit for commercial purposes from any data, content or  
information available on the Platform;  
.1.4. replicate or bypass the navigational structure or presentation of Cassava in any way, in  
order to obtain or attempt to obtain any materials, documents or information in any  
manner not purposely provided through Cassava;  
6.1.5. probe, scan, or test the vulnerability of any system or network of Cassava;  
6.1.6. circumvent any security or authentication measures or service use limits or otherwise  
access, tamper with, or use non-public parts or functions of the Platform;  
6.1.7. interfere with or disrupt any user, host, or network, including but not limited to  
overloading, flooding, spamming, or mail-bombing any part of Cassava;  
.1.8. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the  
source code for the Platform or any related technology of Cassava that is not open  
6.1.9. access, search, or create accounts for the Platform by any means other than our  
publicly supported interfaces (for example, 'scraping' or creating accounts in bulk);  
6.1.10. send unsolicited communications, promotions or advertisements, or spam;  
6.1.11. forge any headers, impersonate, or otherwise manipulate identification, to disguise  
your identity in any correspondence with Cassava;  
6.1.12. send altered, deceptive, or false source-identifying information, including 'spoofing'  
or 'phishing';  
6.1.13. conduct surveys, contests, or pyramid schemes, or promote or advertise products or  
services without appropriate authorisation;  
6.1.14. abuse referrals or promotions;  
6.1.15. engage in malicious trading activities, market manipulation, wash trades or other  
forms of market manipulation;  
6.1.16. post, publish, upload, display, distribute, or share materials that are unlawful,  
inappropriate, profane, pornographic, obscene, indecent, libellous, defamatory,  
abusive, or knowingly false, and/or that infringe intellectual property rights of others;  
6.1.17. violate any terms of the Agreement;  
.1.18. violate public interests, public morals, or the legitimate interests of others, including  
but not limited to the interreference with, disruption of, negatively affecting, other  
Users’ access to the Platform and usage of Cassava Services;  
.1.19. violate the laws or regulations that may be applicable to you; or  
.1.20. violate the privacy or infringe the rights of others.  
.2. We reserve the right to limit your use of the Platform and the Services, including the right  
to restrict, suspend or terminate your account and levy administrative penalties payable by  
you at our sole discretion if we believe, in our sole discretion, you are in breach of any  
terms of this Agreement or are otherwise misusing the Platform or any services we provide.  
.3. The Account can only be used by the registrant of such Account. If you suspect or become  
aware of any unauthorized use of your username and password, you should notify Cassava  
immediately. We assume no liability for any loss or damage arising from the use of Cassava  
Account by you or any third party with or without your authorization.  
7. License and Intellectual Property  
.1. Subject to the terms and condition of this Agreement, Cassava grants you a revocable,  
limited, royalty-free, non-exclusive, non-transferable, and non-sublicensable license to  
access the Platform and use Cassava Services for personal, but not commercial, purposes.  
Cassava reserves all rights not expressly granted in this Agreement.  
.2. This Agreement shall only grant a limited license to access the Platform and use Cassava  
Services and you agree that Cassava does not transfer the ownership or intellectual property  
rights of any Cassava intellectual property to you or anyone else. All intellectual property  
rights subsisting in the Platform, including but not limited to the text, graphics, sounds, user  
interfaces, visual interface, photos, computer code, programs, software, products,  
information and documents, as well as the design, structure, selection, coordination,  
expression, look and feel, and layout of any content included in the services or provided  
through the Platform, are exclusively owned, controlled and/or licensed by the Company or  
its affiliates. You must not upload, post, publish, reproduce, transmit or distribute any  
content or component of our Platform in any way, or create any derivative works with  
respect to any such content or component.  
7.3. Our name “Cassava” and our marks and logos are our trade marks (be it registered or  
unregistered) and shall not be used without our express prior written consent  
.4. You retain your rights to any information or content you submit, post or display on or  
through the Platform. You warrant that such content is not and will not infringe rights of  
any third parties and that you have all the necessary rights, power and authority to satisfy  
your obligations with regard to Your Content under this Terms of Use. We shall not be  
responsible or liable for any use of Your Content, nor the use of any content or information  
submitted or posted by other users or visitors.  
.5. By submitting, posting or displaying Your Content, you grant us a worldwide, non-  
exclusive, royalty-free licence (with the right to sublicense) to use, process, copy,  
reproduce, adapt, modify, publish, transmit, display and distribute such content in any and  
all media or through any distribution channels (now known or later developed), subject to  
the applicable provisions in our Privacy Policy.  
8. Trading Services  
.1. Crypto-to-crypto Trading is offered on a self-service basis and Cassava may charge spreads  
and/or transaction fees for executing any orders. You acknowledge and understand the price  
shown on the Platform, which is subject to delays and do not take into account any spread  
and/or fees that may be incurred in such transaction, may not accurately reflect the actual  
mark price at which the orders will be executed.  
.2. You agree to pay Cassava the transaction fees that may be imposed on any order as may be  
determined, updated and published by Cassava at any time at its sole discretion. Any  
updated fees will apply to any transactions that occur following the effective date of the  
updated fees. You authorize Cassava to deduct from your account any applicable fees that  
you owe under these Terms.  
9. Savings Service  
.1. Cassava offers savings services to provide Users with value-added services for their idle  
digital assets. Assets put under the Cassava’s savings service will be used in cryptocurrency  
leveraged borrowing and other businesses.  
.2. By using Cassava’s savings service, you will unconditionally authorize Cassava to  
distribute and grant the leveraged interest in the manner published on the Platform which  
shall be determined and maybe changed from time to time at the sole discretion of the  
9.3. You shall abide by relevant laws and regulations to ensure that the sources of digital assets  
are legitimate and compliant when using Cassava’s savings service  
.4. Before using Cassava’s savings service, you should fully understand the underlying risk  
risks involved. You agree that all investment operations conducted on Cassava represent  
your true investment intentions and that unconditionally accept the potential risks and  
benefits of your investment decisions.  
.5. Cassava reserves the right to suspend or terminate its savings service at any time without  
providing prior notice to its Users. Cassava does not take any responsibility if the final  
execution fails to match your expectations due to network delay, computer system failures  
and other force majeure.  
10. Disclaimer and Limitation of Liabilities  
0.1. To the maximum extent permitted under applicable law, the Company expressly disclaims,  
and you waive, any and all other warranties of any kind, whether express or implied,  
including, without limitation, warranties of merchantability, fitness for a particular purpose,  
title or non-infringement or warranties arising from course of performance, course of  
dealing or usage in trade.  
0.2. The Company does not represent or warrant that any materials or information on the  
Platform or otherwise provided as part of Cassava Services are accurate, complete, reliable,  
current, error-free, or free of viruses or other harmful components and the Company will  
not be liable for any losses or damages relating to the same, including but not limited to the  
0.2.1. any inaccuracy, defect, omission, interruption, error or delay in the transmission of  
digital assets price data;  
0.2.2. regular or unscheduled maintenance of the Platform and service interruption and  
change resulting from such maintenance; and  
0.2.3. any damage caused by illegal actions of other third parties or actions without  
authorized by the Company.  
0.3. Any links to third-party websites, platform, clients or service providers from the Platform  
or otherwise as part of Cassava Services does not imply endorsement by Cassava or the  
Company of any product, service, information or disclaimer presented therein, nor does  
Cassava guarantee the accuracy of the information contained on them. We will not be liable  
for any loss suffered from using such third-party product and service. You are advised to  
should read and understand the applicable policies and terms and conditions of any third  
party website or service providers carefully.  
10.4. Notwithstanding the foregoing, to the maximum extent permitted by applicable law, the  
Company, its affiliates and their respective shareholders, members, directors, officers,  
employees, attorneys, agents or representatives shall not be liable for any incidental,  
indirect, special, punitive, consequential or similar damages or liabilities, including but not  
limited to damages for loss of data, information, revenue, profits or other businesses or  
financial benefits, arising out of its provision of Cassava Services, whether under contract,  
statute, strict liability or other theory except to the extent of that such damages were a result  
of Cassava gross negligence, fraud, willful misconduct or intentional violation of law as  
may be ruled by a competent court.  
0.5. Notwithstanding the foregoing, in no event will the liability of the Company, its affiliates  
and their respective shareholders, members, directors, officers, employees, attorneys, agents  
or representatives exceed the amount of the fees paid by you to Cassava under this  
Agreement in the twelve-month period immediately preceding the event giving rise to the  
claim for liability.  
11. Indemnification  
1.1. You shall indemnify and hold harmless the Company, its affiliates, contractors, licensors,  
and their respective directors, officers, employees and agents from and against any claims,  
actions, proceedings, investigations, demands, suits, costs, expenses and damages  
(including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising  
out of or related to the following:-  
1.1.1. your conduct on Cassava;  
1.1.2. your breach or our enforcement of this Agreement; or  
1.1.3. your violation of any applicable law, regulation, or rights of any third party during  
your use of Cassava Services.  
11.2. Where Section 9.3 becomes applicable, the Company shall have the right, in its sole  
discretion, to control and determine the approach for any action or proceeding.  
12. Suspension and Termination of Services  
2.1. You agree that Cassava shall have the right to immediately suspend your Account, freeze,  
lock or place on hold any portion or all of the digital assets or funds in your Accounts, and  
suspend your access to Cassava for any reason, including but not limited to the following:-  
12.1.1. if we suspect any such Accounts to be in violation of any terms in this Agreement or  
any applicable laws and regulations,  
12.1.2. if we suspect any unusual activities in or unauthorized access to the Account;  
12.1.3. if we suspect or are informed that any digital assets or funds held in your Account are  
are not lawfully possessed by you;  
2.1.4. if we are required to do so by a court order or any regulatory or governmental bodies;  
2.1.5. if you become subject to any criminal investigation, proceeding or litigation;  
2.1.6. if any information that you have provided is untruthful, inaccurate, outdated or  
12.1.7. any other circumstances where Cassava deems at its sole discretion it should  
terminate Cassava Services.  
2.2. You agree that Cassava shall not be liable to you for any suspension or termination of your  
access to all or any portion of Cassava Services, any suspension or termination of your  
Account or any digital assets or funds being frozen, locked or placed on hold in accordance  
with this Agreement. Cassava shall reserve the right to keep and use the transaction data or  
other information related to such Accounts in accordance with the Privacy Policy. Any  
remaining digital assets or funds in your Account subsequent to a suspension of your  
account shall be handled in accordance with Section 5.2.4.  
12.3. You agree that Cassava shall maintain full custody of the digital assets, funds and User  
data/information which may be turned over to governmental authorities in the event of the  
suspension of the Account or the freezing, locking or placing on hold of any digital assets  
or funds arising from fraud investigations, investigations of violation of the terms of this  
Agreement or any applicable laws and regulations.  
2.4. You may terminate this Agreement at any time by contacting us for assistance in closing  
your Account. We reserve our right to refuse to close your Account for any reason,  
including but not limited to if we determine, in our sole discretion, that such closure is  
being performed in an effort to avoid paying any amounts due to us or otherwise to evade  
any legal obligations. You should withdraw any remaining balance of digital assets and  
funds prior to issuing a request to close your Account.  
13. Privacy Policy  
13.1. We will collect, use and share your personal information in accordance with the Privacy  
14. No Financial Advice  
4.1. Cassava does not act as a broker, intermediary, agent, or advisor for the Users and has no  
fiduciary relationship or obligation to the Users in connection with any trades or other  
decisions or activities effected by you using Cassava Services. No communication or  
information provided to you by Cassava is intended as, or shall be considered or construed  
as, investment advice, financial advice, trading advice, or any other sort of advice.  
4.2. Cassava does not give any recommendations and any communications shall not be deemed  
as recommendations that any digital asset should be bought, earned, sold, or held by you.  
Cassava will not be held responsible for any trading or investment decisions made by you  
whether or not based on the information provided by Cassava.  
15. Compliance with Local Laws  
5.1. You shall be responsible for abiding by local laws in relation to the legal usage of Cassava  
Services in their local jurisdiction as well as other laws and regulations applicable to Users,  
including but not limited to any taxation obligations.  
5.2. You agree and acknowledge that the fact that the Platform is accessible in a certain  
jurisdiction, that the Platform or Cassava allows the use of or uses the official language of  
such jurisdiction, that the Platform accepts the official currency of such jurisdiction and that  
the Platform is marketed towards consumers in such jurisdiction shall not be construed as a  
license to use the Platform or Cassava Services in such jurisdiction.  
5.3. You acknowledge and declare that all your funds deposited into Cassava come from  
legitimate sources and do not originate from illegal activities. You agree that Cassava may,  
at its sole discretion, require you to provide or otherwise collect the necessary information  
and materials to verify the legality of the sources and use of their funds, and the failure to  
provide the same shall entitle us to suspend your Account without further notice.  
16. Dispute Resolution and Governing Law  
6.1. This Agreement shall be governed by the laws of Hong Kong as to all matters including  
validity, construction, effect, performance and remedies without giving effect to the  
principles of choice of law thereof.  
6.2. In the event of any dispute, controversy, or claim arising out of or relating to the Agreement  
or the construction, interpretation, performance, breach, termination, enforceability or  
validity thereof, or intend to commence or initiate any legal proceedings or arbitration  
against the Company relating to the defaults of the Company or Cassava, you shall first  
contact us, no later than sixty (60) days from the date of its discovery of the dispute,  
controversy or claim, by giving a default notice outlining the nature and basis of the claim  
or dispute and the specific relief sought to us at and we will attempt  
to resolve the same dispute internally as soon as possible. You agree to negotiate in good  
faith to resolve the dispute (which discussions shall remain confidential and be subject to  
applicable rules protecting settlement discussions from use as evidence in any legal  
proceeding). In the event the dispute cannot be resolved satisfactorily within thirty (30)  
days of receipt of the default notice, the Parties shall resolve the dispute by referring to the  
procedure set forth at Section 16.2. The mechanism contained in this Section 16.1 shall be a  
prerequisite to commencement of an arbitration proceeding (or any other legal proceeding).  
During the arbitration, the amount of any settlement offer made by Cassava shall not be  
disclosed to the arbitrator.  
6.3. You and the Company agree that any dispute which cannot otherwise be resolved as  
provided in the Section 16.1 above shall be referred to and finally resolved by arbitration  
administered by the Hong Kong International Arbitration Centre (“HKIAC”) under the  
UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted, as  
modified by the HKIAC Procedures for the Administration of International Arbitration. The  
law of this arbitration clause shall be Hong Kong law. The place of arbitration shall be  
Hong Kong. Unless the parties agree otherwise, there shall be only one arbitrator appointed  
in accordance with the HKIAC Rules. Any arbitration will be conducted in the English  
6.4. Any arbitration against the Company must be commenced by filing a request for arbitration  
within one (1) year (inclusive of the internal dispute resolution procedure set forth in  
Section 16.1) after the date you first know or reasonably should know of the act, omission  
or default giving rise to the claim. There shall be no right to any remedy for any claim not  
asserted within that time period. If applicable law prohibits a one-year limitation period for  
asserting claims, any claim must be asserted within the shortest time period permitted by  
applicable law.  
6.5. You agree that any claims relating to this Agreement or to your relationship with Cassava  
as a user of Cassava Services (whether based in contract, tort, statute, fraud,  
misrepresentation, or any other legal theory, and whether the claims arise during or after the  
termination of these Terms) shall be brought against the other party in an arbitration on an  
individual basis only and not as a plaintiff or class member in a purported class or  
representative action. You further agree to waive any right for such claims to be brought,  
heard, or arbitrated as a class, collective, representative, or private attorney general action,  
to the extent permissible by applicable law. Combining or consolidating individual  
arbitrations into a single arbitration is not permitted without the consent of all parties,  
including Cassava.  
6.6. Even if we delay in enforcing the rights of this Agreement, it should not constitute a waiver  
of our rights and we can still enforce the same in the future for as long as permitted under  
the applicable law. If we do not immediately request or insisted that you do or cease to do  
anything that may be required or prohibited under this Agreement, or if we delay in taking  
steps against you in respect of your breaching any terms of this Agreement, that shall not  
constitute a waiver of your obligations under this Agreement and shall not prevent us taking  
steps against you in the future.  
7. Severability.  
7.1. If any portion of this Agreement are adjudged or otherwise found to be invalid or  
unenforceable by a competent court or arbitral tribunal for any reason or to any extent, the  
remainder of this Agreement will remain valid and enforceable and the invalid or  
unenforceable portion will be given effect to the greatest extent permitted by law.  
18. Entire Agreement  
8.1. This Agreement constitutes the entire agreement between the parties regarding use of  
Cassava Services and will supersede all prior written or oral agreements between the  
parties. No usage of trade or other regular practice or method of dealing between the parties  
will be used to modify, interpret, supplement, or alter the terms herein.  
19. Independent Parties  
9.1. The Company is an independent contractor but not an agent of you in the performance of  
these Terms. These Terms shall not be interpreted as facts or evidence of an association,  
joint venture, partnership, or franchise between you and the Company.  
0. Assignment  
0.1. You may not assign or transfer any right to use Cassava Services or any of your rights or  
obligations under these Terms without prior written consent from Cassava, including any  
right or obligation related to the enforcement of laws or the change of control. Cassava may  
assign or transfer any or all of its rights or obligations under these Terms, in whole or in  
part, without notice or obtaining your consent or approval.  
21. Force Majeure  
1.1. If the Company or Cassava is unable to perform Cassava Services as stipulated in this  
Agreement due to circumstances out of our control, including but not limited to, change of  
law, regulations or policy, or an event of force majeure including but not limited to riots,  
acts of God, malicious acts of damage, fires, the Company shall not be held liable.